FAQ
Q: What types of products do you offer?
We specialize in creating custom laser cut products for events and gift occasions. These include wedding table numbers, place cards, cake toppers, decorations, personalized gifts, and more! Most items are crafted to order and can be customized to your specific needs.
Q: Can I request a custom order?
Yes, if you have an idea in mind that you want to turn into a reality. You can use our request custom order form here to let us know what you have in mind. Our team will get back to you about your request and a dedicated designer will be assigned to work with you
Q: How much does custom order cost?
It depends, once you have submitted a request custom order form, we . We will do the initial assessment and send you our design proposal and potential costs to make the custom product. If you agree with the design and pricing, we will proceed with the production.
Q: Do you ship internationally?
No, at the moment, we are only shipping to shoppers in Canada and in the United States.
Q: How long will it take for my items to arrive?
Refer to shipping policy below:
- Order Cutoff Time: 6:00 PM (PST)
- Order Handling Time: 1 ~ 3 business days
- Average Transit Time: 1 ~ 5 business days
Q: Can custom products be returned and refunded?
Yes, please send an email to contact@marchbunnycreations.com with your order ID to initiate the return process. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Q: What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please send an email to contact@marchbunnycreations.com with your order ID to initiate the return process.